Refund policy

Last updated: October 26, 2026

The Work Shop Pro is operated by LSTX LLC. The following return policy applies to all products and brands sold by The Work Shop Pro.

10-day return window

You may request a return within 10 calendar days after delivery. Items must be new, unused, uninstalled, and in their original packaging, with all parts, accessories, manuals, pallets or crates, and proof of purchase. There are no brand-specific return windows or restocking fees.

Start a return

Email cs@lstxllc.com within the 10-day window with your order number, model, delivery date, and reason for the return. For damage, defects, or an incorrect item, include photographs when available.

Contact us for written return authorization and the correct return address before shipping anything back. We will provide return instructions. Products may need to be sent to a designated warehouse. Do not send a return to our business address unless instructed.

Restocking fee and return shipping

A 30% restocking fee applies to non-defective returns for every brand. The fee is calculated on the returned merchandise price after discounts, excluding taxes and shipping.

The customer is responsible for return shipping or freight costs. Original shipping charges are not refundable for non-defective returns. Please package the item securely and use a trackable shipping service.

Damaged, defective, or incorrect items

Inspect your order on delivery and contact cs@lstxllc.com promptly if an item arrives damaged, defective, or incorrect. We will work with you to arrange an appropriate resolution. The 30% restocking fee and customer-paid return shipping for non-defective returns do not apply when a return is needed because we sent the wrong item or the item arrived damaged or defective. This policy does not limit rights that apply under law.

Refunds and exchanges

Exchanges are accepted under the same 10-day return window, item-condition requirements, 30% restocking fee for non-defective returns, and return-shipping terms. Contact us to arrange an exchange.

Once the return is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method within 10 business days, less the applicable restocking fee and any non-refundable original shipping charges. Your bank or payment provider may need additional time to post the refund.

Contact

The Work Shop Pro · LSTX LLC
Customer support: cs@lstxllc.com
Business address: 11101 Frisco St, C14, Frisco, TX 75033, United States